Shipping Policy

This Shipping Policy explains how BNW Infinity Energies Private Limited (“BNWIE”, “we”, “us”, or “our”) handles the delivery of products purchased or otherwise supplied through our website.

This policy applies to products and accessories that are offered for delivery through BNWIE or its authorised sales and distribution network.

1Delivery Locations

BNWIE delivers products only to locations where delivery and service facilities are available.

Delivery availability may depend on:

• Product availability
• Customer location
• Serviceability of the delivery address
• Availability of authorised dealers or delivery partners
• Applicable transportation restrictions

Certain products may be available only in selected locations.

2Order Processing

Orders are processed after the applicable order and payment requirements have been completed.

Processing times may vary depending on:

• Product availability
• Order verification
• Customer location
• Delivery arrangements
• Dealer or distribution requirements

An order confirmation does not necessarily guarantee immediate dispatch if the product is temporarily unavailable.

3Dispatch and Delivery

Once a product is ready for dispatch, BNWIE or its authorised delivery partner may arrange delivery to the address provided by the customer.

Estimated delivery timelines may vary based on location, product availability, logistics conditions, and other circumstances beyond our reasonable control.

Customers should ensure that the delivery address and contact information provided are accurate.

4Delivery of Electric Vehicles

For electric vehicles, delivery arrangements may differ from those applicable to accessories or spare parts.

Vehicle delivery may involve:

• Verification of customer and order information
• Vehicle preparation
• Required documentation
• Registration-related requirements, where applicable
• Coordination with an authorised dealer or delivery location

The customer may be required to complete applicable documentation before the vehicle is handed over.

5Delivery Delays

Delivery timelines are estimates and may be affected by circumstances including:

• Transportation delays
• Weather conditions
• Government restrictions
• Public holidays
• Operational disruptions
• Product availability
• Incorrect or incomplete customer information
• Events beyond BNWIE’s reasonable control

Where reasonably possible, BNWIE or its authorised partner may communicate material delivery delays.

6Your Address and Changes to Delivery

Incorrect or incomplete address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If delivery cannot be completed because of incorrect, incomplete, or inaccessible information provided by the customer, additional delivery arrangements or charges may apply where permitted.

Changes to delivery information

Customers should contact BNWIE or the relevant authorised dealer as soon as possible if they need to change delivery information.

A change may not be possible once the product has been dispatched or delivery arrangements have been completed.

7Damaged Items and Delivery Confirmation

Damaged package or product

Customers should inspect the product or package at the time of delivery, where reasonably possible.

If visible damage is identified, the customer should document the issue and contact BNWIE or the relevant authorised dealer or support channel as soon as possible.

For vehicles and other products, applicable inspection, warranty, replacement, and service procedures will apply.

Delivery confirmation

Delivery may be confirmed through appropriate records, including delivery documentation, acknowledgement, OTP verification, electronic confirmation, or other applicable methods.

8Shipping Charges

Any applicable delivery or shipping charges will be communicated to the customer before the relevant purchase or delivery is completed.

Shipping charges may vary depending on product, location, delivery method, and other applicable factors.

Contact Us

For questions regarding delivery or shipping, please contact: